Membership-only warehouse chain selling a variety of bulk grocery items, electronics & home goods.

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Usually a little busy

Usually as busy as it gets

Usually not too busy

Sam's Club

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Usually not busy

At Home

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Terminix

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Walmart Supercenter in Collins, Jacksonville, FL | Nearby Exterminator

Curbside here is worthless, they put the wrong items in the order constantly, try to load another person's purchase in your car and are constantly missing items.

Update: After going back to the store the manager was able to sort out the issue and get me my items. As a warning for others I recommend that you get out of your car and observe the items prior to leaving since this has happened both times I've gotten curbside. Additionally, make sure that the items you order are correct as I've had items "substituted" because someone was just too lazy to make sure they put the right one in the order.

Terrible like most Walmarts. Carts all over the lot, store is messy and people that “work” here don’t want ANYTHING to do with any customer. Not a good shopping experience at all. I do my best to stay out of Walmart at all cost. Sam Walton was a great man and I just don’t believe this was his vision. And the bad part is I knew it was going to be terrible before I walked in and was hoping for better…..   Nope.

And that not even speaking about how terrible curbside pick up is.  Just cross your fingers you get the correct items you order. I pleaded with the wife to stop using this service and she refused. Then gets frustrated when she does not get the correct items. Just over all never very good experience.

Lack of and cashiers thanks to an all self check out set up leads to more headaches than its worth and half the things wont scan and system errors mean I simply can not buy it inspite of some of it being featured. After 3 different items that "could not be purchased" I gave up and went to target

This is actually one of my favorite locations. I ran and got what I needed and was right out of there with great customer service. My only issue is I still wish there were open registers versus self-checkout.

One of the cleaner Walmart locations given it location on Collins road. However some departments are disheveled it did not take the associates long to get things home working order and back to an organized manner. Staff are always around to help whoever needed and I never have to hunt anybody down for any assistance. This is my closest Walmart and I frequent this location quite a bit and have no objections to anything they offer or the services they provide!

It's big. It has a lot of things. It's Walmart. About the staff: some are good and others don't even talk. About the others customers: 97% of them have forgotten or were never tought manner or how to be polite and almost everyone is rude or nasty.

ST#1083, TR#9314 (Normandy Blvd)
St#6978  TR#9767 (Collins Rd.)
I made a return on some paint that i was unsatisfied with the poor quality. The returns was accepted but my credit was not issue or entered in there system. When i asked for a return  receipt the clerks or managers lied and said i don't need any. I called Walmart customer service whom told me what i already suspected. The return was never entered. Customer Service say to go to Store and Store say call customer service. The classic runaround. Well Walmart just lost a $10.000 plus a year customer over a $40 return!!!! THESE Companies forget the customer don't need the company. This is why more and more people are moving to Amazon!! THE CUSTOMERS DON'T NEED THE COMPANY, THE COMPANY NEEDS THE CUSTOMERS!!!!! Thank you!!!!

Cashier was rude. She came across an item we had that had no bar code, instead of asking for help she just kept saying there is no bar code I can't ring it up. My wife went to find another item, the Cashier just rang us out and started ringing up the next person with me still standing there.

The biggest problem for me (and others I spoke to there) is the lack of working motorized carts. They always hv several broken ones sitting around but when I asked why they dont get them repaited I was told " oh people just leave them out and they get rained on and corporate won't reolace them". I asked then why they dont hv employees either accompany them out or monitor the parking lot frequently to recover them? I was told they dont hv enough personnel to do that. It seems to me if they just had even I employee assigned to that duty it would be far cheaper than the cost of replacing or repairing expensive carts AND they would be in compliance with the Handicapped Act that requires stores to have a certain amount of carts available.I always see a number of carts, regular and handicapped sitting outside for long periods of time. Also as a disabled senior I hv talked to many other seniors who hv told me they no longer do their.holiday shopping there as the shortage of carts is even worse at those times. There are probably at least ten assisted living or rehab centers in that vicinity (they are the closest Walmart to Kingsley Ave which has several ALFS because it is where the hospital and many Drs and medical facilities. Thus, the store also loses considerable income from the lack of carts.   I will say I see the employees there work very hard and are mostly very helpful. They will apologize to me that they are not able to even go to other entrances to see if any carts are there because they have to man the exits to check receipts mark returns etc. So the only way to get a cart usally is ro hang around the checkout lines and wait to find someone who has a cart checking out ask them if you can hv their cart when they are done, then follow them out to get the cart. This often takes a long time and is very uncomfortable fot someone like myself who cannot stand for long periods.(There is no place to sit when you are waiting I hv called the corporate ph# on the receipts to complain several times who say they will address the problem but I haven't seen any change. I wanr to shop at Wal-Mart as the prices and "one-stop shopping" they offer are very helpful to me but the aggravation of findingva cart makes it very difficult.

Nicer and newer than the one near my home but it was super busy and traffic arriving there and departing was a mess since it was a Sunday. Next time I will pick a week day to shop there.

Walmart Supercenter
Collins, Jacksonville, FL

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3.9 stars based on 6480 reviews

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