Galena, Dixon, IL
- +1 815-288-7844
- 1275 N Galena Ave, Dixon, IL 61021
2.6 stars based on 29 reviews
Super rude and they lost my prescription for 2 days. When I called about the "under review" status, they told me I didn't have any scripts pending. After being transfer to 3 different people, the tech said she "found" my physical script and would start working on it. I looked at the app again, and it said my script had been canceled. I called in to ask what had happened and stated that I was worried about the script, whoever answered the phone cut me off and put me on hold, and then came back and said "its expired and wouldn't be able to fill it for 2 more days anyway"... (I was unaware that they go by the pick up/purchase date and not the actual fill date) super calloused and rude... this medication is the whole reason I'm able to function normally and keep a job, and they made me feel dumb and like i was wasting their time... will be going back to my old Walgreens in Rochelle...
Slow, rude and slow. Did I mention, they're rude. The automated phone system is a joke. That's the pharmacy side. The other side of the store is not as rude, expensive and slow. Walgreens used to be nice place to go years ago. Place was hopping when they had the liquor department. People constantly in and out especially weekends. It's almost like they don't want your business. Maybe it's just this area. I hope so.
Horrible, had a 3p.m COVID appointment and sat for about an hour waiting when it was dead when I got here, if you need a COVID shot make sure you have at least 2 hours to spare.
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