Pest Control

Truly Nolen Pest & Termite Control - Commercial
Riverdale, Ogden, UT

4.5

(104)Check map

Phone:
+1 801-627-2311

Website:
https://www.trulynolen.com/location/utah/ogden-commercial-pest-control?utm_source=local&utm_medium=organic&utm_campaign=googlemybusiness

Address:
4224 Riverdale Rd, Ogden, UT 84405

Hours:
Wednesday5AM–9PM
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Truly Nolen Pest & Termite Control - Commercial Reviews

4.5 stars based on 104 reviews

Featured Comments:

D
David North
1.0

They had us scheduled for an appointment on Tuesday from 8-10. There was a no show, and when we called the lady said, "I'm not sure why he isn't there yet, he didn't have any appointments this morning". My wife missed a half day of work for that. When that technician was reached he said something came up. He rescheduled for today Friday August 20th at 1:30. Fine things come up. Well I took a half day off to be here for that appointment. Again a no show. There was no offer to help compensate, more than a comment about how understaffed they are, and techs can't make appointments on their own, and how we weren't even on the schedule. Very unprofessional, and unorganized. I would not recommend truly Nolen pest & termite control!
Response from the owner
David, Thank you for your feedback. I am sorry to hear about your experience - what you describe is not in line with the experience we strive to provide to our customers. Communication is a priority and it sounds like we missed the mark. If you don't mind, please reach out to me at [email protected] so I can learn more. Thank you. Sincerely, Chris B
N
Nicole Smith
1.0

Have a huge infestation of bugs in my house. Called on Saturday and described my issue. They promised me someone would be out Monday to spray. I had to be home to let them in the house, so I took time off of work. THEY NEVER SHOWED. When they were thirty minutes past the window of time where they were supposed to be here I called to see if they were running late. My appointment was on the books, but no one could find the person that was supposed to be at my house. They said they would have the manager call me in the morning to reschedule. So I guess I'm just supposed to take time off of work and hope they show up. In the meantime, my house is still full of bugs......
Response from the owner
Nicole, I am very sorry that there were so many difficulties with your pest control service. Please email me at [email protected] so that I can research your account and find someone to look into these issues further. Sincerely, Ginny White Truly Nolen of America Inc.
L
Lynette Chaudoin
5.0

We have been a customer for several years now. We have had the same technician for the entire time, which is a big bonus in my opinion. He is awesome and knows where the bugs hide at our house better than we do. He has always showed up on time and is very professional. We call them back for spot treatments on wasps and they are able to get us in very quick. Our house is rock exterior so it is a constant battle, but they never mind coming back out as many times as we need (the cost is covered in our annual service plan, nothing extra). We had trouble with our dog getting ticks in our backyard for the first time this year. He came out once and we haven't seen one again. Billing is very easy and we haven't had any issues. We have been very happy customers!
Response from the owner
Lynette, Thank you so much for your review of your experience with our company! We Truly appreciate your feedback. We are so happy you are satisfied with your service. Sincerely, Ginny White Truly Nolen of America Inc.