The Wallace Company
Andrew, Pensacola, FL
- +1 850-434-1199
- 3607 Andrew Ave, Pensacola, FL 32505
The Wallace Company Reviews
4.2 stars based on 94 reviews
Sarah Biggs Davis
Thank you Wallace Company for making us fall in love with our home again! The landscape lighting is amazing. Everyone we've spoken too, worked with, or had at our home has been professional, polite, and so friendly. We look forward to working with you guys for many years to come!
Response from the owner
Thank You SOOO much!! You’re property is BEAUTIFUL! You’re the coolest client ever
Wallace was quite possibly the worst nightmare in landscaping experiences. I will start by saying that the crew that did our retaining wall was great, they had good communication and did a nice job. However the rest of the job and the management was a disaster. No communication, I had to keep hounding to get any information on a start date. They kept promising me they would update me the next day and never called back. They left trash at the end of each work day and at one point the project just stopped for almost 2 weeks with palms and brick just piled up in my yard killing my grass. The final straw was that they drove their Cat off the side of my driveway by my irrigation ditch and broke about a 4'x1.5' chunk of of my driveway. When I showed the management they said they weren't liable for any damage and then proceeded to joke about how I could hire them to do a paver driveway to replace my now cracked driveway. At least the crew got a good laugh as I fumed at my sad broken driveway. Everything took way longer than it should (even in these current conditions), the plants/landscaping design they suggested ended up being pretty bad now that they've had time to grow in. Non-existent communication, damaged property...all for top dollar. Just stay away, there are plenty of hard working smaller businesses that will actually care about you.
The Wallace company did an amazing job with a complete re-landscape job including hardscape and all new plants. Mike came up with a wonderful plan and Matt did a nice job with the logistics. They worked in a professional and timely manner, and most of our concerns were handled very quickly. We did have some issues related to communication between their own personnel, which resulted in a couple of mistakes. However those were corrected without any hassle. Now we love being outside in our yard again, and are enjoying all the wonderful comments from our neighbors.
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