The Home Depot
97, Bend, OR
- +1 541-382-1020
- 63465 N Hwy 97, Bend, OR 97703
- OPEN NOW
The Home Depot Reviews
4.1 stars based on 972 reviews
There is a gentleman who works in the Bend store who is in a wheelchair that I look for if I am ever there and need help! I have never experienced someone who goes so completely out of their way to help a customer! Last week he chased me down 10 isles over to tell me and bring me cleaning vinegar after neither one of us could find it after looking for several minutes! He should be awarded an outstanding customer service award as every single time I need help this is the kind of service he delivers! A great great hire and asset for Home Depot!
I had to take the time to write this review because I was so incredibly grateful to finally get the help I needed after being passed around with no help whatsoever on the general customer service phone line. My company purchased a cabinet for our business and when we finally were able to get to assembling the cabinet we noticed there was significant damage in the corner of the most visible area and there were no assembly instructions included. I called three different times into the customer service line and called the manufacturer, both of which were unable to help me because we were slightly outside of the 30 day return window. Finally I called the Bend store and they were able to give us store credit for our purchase. The clerk also said I could re-order the cabinet and return it to apply the store credit. This information turned out to be incorrect (not upset with the clerk who gave me the info, it was just challenging because we wouldn't have re-purchased if we had known this wouldn't work). After finding out all of this from Heather at the customer service desk, I was frustrated because of all that I had been through. I took a moment to fill in my supervisor and during this time Heather was working her own magic to help me solve my issue! She was able to work out a solution that solved my issue and even saved us a little money in the end. I am so incredibly grateful to Heather for all her help, creative thinking and patience with me. I hope that someday I get the chance to repay her kindness!!! Thank you again!!!
Absolutely terrible!!! Remodeling my house and after tonight I will no longer be buying the rest of my new appliances from them! After tonight’s encounter buying toilets with employees that acted as if I was burdening them to help me load them in my truck I will be making the rest of my purchases at Lowes right next to this location. Staff was beyond rude and didn’t seem interested in helping what so ever. I am beyond disappointed with the lack of customer service and certainly have no intention to ever return to this store! I can’t believe they are allowed to treat people so rudely!
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