The Home Depot
Waco, Waco, TX
- +1 254-772-8177
- 5605 W Waco Dr, Waco, TX 76710
The Home Depot Reviews
4.2 stars based on 1564 reviews
I ordered a curbside order & I missed the 7 day mark, therefore the store was supposed to refund my card. I was not sent communication about the matter so I had to call the store yesterday to find out what happened. Between 8a.m. & 11 a.m. I called about 9 times and there was nobody picking up & answering the call. When I finally got thru, the morning shift cashier would hardly let me finish what I trying to tell her, tried finishing my sentences & when she finally heard me out she handled my transaction wrong & the refund she gave me was -$1.06!!!!!! I ended up calling a total of 13 times before I finally got the cashier that came in @1pm & she did a stupendous job listening, apologizing for the prior shifts screw up.
Went in on Saturday and rented a chainsaw and the customer service from Ms. Renea, Dalton and Doc were above and beyond. Home Depot should be proud of these three employees for there professionalism on how to attend a customer. Great job from these three employees in the tool rental department.
I bought a lawnmower, backpack blower, and a weed eater with the extra home depot insurance. I bring it back a few weeks later after using it and they refused to give me a refund. I ask myself why I bought the extra insurance if they won't let you return them. So I went and took a loss by pawning them. Never buying insurance again from them. For the extra amount I spent on insurance. I could have bought something worth a couple hundred dollars. 2/19/22 Went to trade in something I didn't need. I assumed it was a gift card. So I didn't buy one. I said it outloud and the return people didn't correct me or offer to sell me one. Now I have to make return trip tomorrow. They need to train their staff better.
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