Mill, Maiden, NC
- +1 828-428-4380
- 4321 Providence Mill Rd, Maiden, NC 28650
4.8 stars based on 94 reviews
Mitchell came out and did our first treatment in our new home. I've been with Terminix over 17 years I know they have a great effective product and always provide wonderful service. This new home can with a big ant problem. Mitchell treated my house and yard with extra treatment for the ants. After he left the ants went wild. I called the office just to make sure he had put down the ant bait, I knew he'd sprayed them. She said she would have he call. After a few minutes, Mitchell was walking around in my yard!! Now that's service, he didn't stop there. He came back the next morning too. I love Terminix and the dedication of there employees. ~Summer
Response from the owner
Thanks for sharing a review, Summer. I'm glad our team has been able to address the issue at your new home. We'll be sure that Mitchell has a chance to see your review as well. Thanks for your continued business through the years, and for trusting Terminix to protect your home! Best regards, Terminix Service, Inc.
I have used this Terminex location for many years and have always received excellent service from our service technician, Roger. However, during the past 2 to 3 years, the service has declined significantly. Roger always called 1 to 2 weeks before service was due and would schedule my service then. Now, I just receive a random bill in the mail saying I had service, but I am not being given advance notice of any service, nor am I being notified when service may occur. Which means I don't get full service -because I am being deprived of spraying inside my house. I have brought this issue up before and they say they will notify me -- they have my cell phone number and can call me but they choose not to do it.
The manager and our regular pest technician have been diligently working with us on our carpenter ants situation which is a bit tricky. We just bought a home in an older established neighborhood with old trees, so finding the nest is imperative. We are very happy with their professionalism and diligence! Highly recommend!
Response from the owner
Hi Michele, Thank you for taking the time to review your experience working with our team. At Terminix, we pride ourselves on providing great service. Customer feedback like yours help us know if we're delivering on our promise. Sounds like a challenging situation at your new home, but you've got a great team on your side. Thanks for your time and for trusting Terminix to protect your home. Sincerely, Terminix Service, Inc.
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