Terminix
Pegasus, Bakersfield, CA

Terminix Reviews

4.5 stars based on 298 reviews

Featured Comments:

• K

  Ka Yu

  1.0

  Beware of Terminix! I was uncomfortable after my interaction with Justin Robins in September. I got the impression he didn't comprehend English well after faltering on my requests. I notified Terminix customer service soon afterward that I wanted a different service technician. Early October, I got a text from him (that is harassment) that he was on his way for a service call. I informed him I had another technician assigned. Subsequently, I received text notifications from Terminix on October 9th and 20th that a technician was on his way as well as when service was completed. I have video surveillance proof NO ONE showed on both days. When I addressed the issue on the 22nd, after I had seen a dead rat at my front doorstep the day before (never happened over several years of being here), the rep stated that a manager or supervisor would get back to me within two business days. That not only didn't happen, but it still hasn't occurred (very poor follow-through) and it stirred ill feelings about when a previous rep had me enrolled in a yearlong fumigation contract when I only initially agreed to a one-time spraying.

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  Response from the owner

  Thank you, We appreciate your star rating and would like to discuss how we can improve your service experience. Please send an email to [email protected] listing details of your experience, full service address and the phone number associated with the account.

• L

  Licie Robertson

  4.0

  All I will say is if it wasn’t for Emily who answers their phones and who takes the information from the customers, I wouldn’t have anything nice to say. She was absolutely precious!! Took more than a little time to help me and to listen to me complain. The original guy that came out was also a nice young man as well. But Emily is the only reason I’m not asking to speak to the highest man on the totem pole!!! Thanks Emily, your professionalism and your kindness really made my day better despite my annoyance when I called. I hope they realize what a good employee you are!!!

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  Response from the owner

  Thanks for choosing Terminix for your pest control needs. We are so glad to see that you had a positive experience. If we can be of additional service in the future, please call us at 1-800-TERMINIX.

• A

  Ashley Reed

  4.0

  Good experience service wise, so far only complaint I have is this was our very first service and the tech didn't really explain much on how this all works he said after he would get in contact with me to let me know what was all done and I never got a call, never told me when my next service was either, just seemed to lack communication but I was able to log into the app and see when my next service is overall though I've had good experience so far with them 😀

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  Response from the owner

  Thank you for bringing this to our attention, Ashley. We apologize for your recent experience and would like to help you. Please send us an e-mail at [email protected] including your full-service address, copy of review and the phone number associated with the account or call 1-800-TERMINIX

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