Sullivan's Ace Hardware
Elida, Winnebago, IL

Sullivan's Ace Hardware Reviews

4.3 stars based on 20 reviews

Featured Comments:

• D

  Diana Williams

  5.0

  Has everything you need but high priced but convenient near home

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  Response from the owner

  Thank yo for the five stars and for shopping with us!

• A

  Amber Andreen

  1.0

  Terrible customer service!! Would give Zero stars if that was an option. Purchased 2 gallons of paint that were not the color I ordered. Didn’t realize until I had to purchase more paint to finish the job. Color wasn’t even close and had to spend several hours repainting with the correct color. Refused to give me any refund even though they mixed it wrong. Wasted $80 and several hours of my time. Cashier was rude and said she didn’t care if I ever came back or not. Apparently Ace doesn’t care about customer satisfaction and repeat business. Drive the extra 15min to Rockford if you want to get what you pay for!

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  Response from the owner

  So sorry to see your rating and your experience. Thank you for taking time to let us know we did not meet your expectations. If you would like to visit with me about this, please give me a call Mon-Fri 8-5pm. Kathy Christensen, VP 815.718.3632

• C

  Connie Smith

  5.0

  Always find just what I need. The deli is amazing and were excited about you doing our cooking again this Christmas! Thank you!!

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  Response from the owner

  Always glad to hear! We will pass along to the grocery folks as well! Merry Christmas!

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