Plaza, Secaucus, NJ
- +1 201-974-0702
- 300 Park Plaza Dr, Secaucus, NJ 07094
Sam's Club Reviews
4.4 stars based on 1820 reviews
Bulk shopping. I love this place. Once you know what you regularly need (especially non perishables), this is the place to go. They do have very good perishable food as well but it is easy to over buy until you get used to what you need on a regular basis. I love the app that you can add to you phone to scan, shop and leave when ready. Definitely an huge enhancement. Being a Plus Member is definitely worth the annual fee. Shopping during hours that are only for Plus members makes it much easier to shop because there are substantially less people in the store during these hours. I have tried other similar “bulk shopping” stores and I would rather drive a little further to go to Sam’s than a closer competitor. Sam’s also offers delivery on many (not all) items which is a huge help. If you have never been to a Sam’s location, I would highly recommend at least checking them out. UPDATE 10/13/21: As my above review indicates, I love Sam’s Club. I am a plus member and go out of my way to shop during Plus members hours. I am very disappointed today that during the Plus hours appropriately 9:00AM they had a fire drill. I was already on my way out with everything scanned on my cart and they required that I leave the cart and go outside. Hopefully the drill will not take too much longer. In addition they have limits on many items although they appear to be fully stocked. This is upsetting and will require many trips. They should do the fire drill at their busiest time if they want to see how well they do. Also, what type of membership can I get to be able to get as many of an item even when there is a minimum for everyone else. I would pay extra for that membership. (See photos) UPDATE: 11/22/21: Made our 4 - 6 weeks trip again today. This time there was no limit on water however there was a limited on paper towels, tissues and toilet paper (1 per customer). Luckily the store still looks very well stocked. I love this store but since I get so much when I go, I wish they would arrange for a staff member to assist people to get the carts to their cars. Unfortunately when you walk out of the door you need to cross a busy part of the parking lot to get to where the cars are parked. There is a slight decline into the street and it is VERY difficult to hold the cart back from either rolling someone over, rolling into the street, or rolling yourself over. I noticed they do have more than one person in the parking lot collecting the carts. It would be much more helpful if at least one of those guys would be assigned to assist with moving the cart to your car. I think if they did that, it would be impossible for me to think of anything to improve at this point.
Not happy with the Purchase Order system of Sam's Club. I subscribed to Sam's club membership today and placed an order for a scheduled pick-up in the late afternoon. I expected to get a text for updates. When I came to the store, the order was CANCELLED. I was told the items were no longer available, even if it allowed me to purchase and complete the order. I was told that a cancel email was send about 2 hours before pickup. Their staff were respectful. No use getting upset for the wasted trip as it appears their system allows purchase orders to proceed separate from inventory verification, from my understanding. Perhaps this is one area of improvement. Not a good first impression for me. I hope that impression changes going forward.
I moved from Costco membership to sams club in the light of their $45 coupon sign up coupon. Honestly not worth it. Extremely bad service and they found some loophole and didn’t give us the sign up coupon. Inspite of checking at the store and online helpline. Just feels like a cheap doppleganger to Costco without clients as a priority. Just writing this for others who might be wondering about taking membership. #zerotransparency #blamegame
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