Lewelling, San Leandro, CA
- +1 510-483-2225
- 699 Lewelling Blvd, San Leandro, CA 94579
4.2 stars based on 886 reviews
This is my regular grocery store. I am a handicapped person and was not very happy. The areas of dairy and produce were so crowded with their own carts and product I could not maneuver around the area with the electric shopping cart. There was not an employee in sight. Upon check out I asked to speak to the manager, she was called but never came to the front. I spoke with whomever was at the self check out, I don't recall her name but her badge said hiring manager. I have contacted American with Disabilities.
Response from the owner
Hey there Monica this is concerning and we are sorry to hear about this. To provide us with more information regarding this matter please visit our page, scroll down to Contact Us, and select your preferred method of contact. Thank you for your time.
Wednesday I put in an online order for pickup this past Sunday, 8am. I ordered some party trays of sandwiches and a full sized sheet cake. The bakery was really good at communicating and making sure everything was as ordered. However, when I got to the deli at around 8:15. I could see the workers frantically making sandwiches in the back and they told me fine them 10 min more. I went to the bakery picked up my cake then back to the deli. Around 8.30am was when the sandwiches were put into my cart. I noticed the sandwiches were not made using the rolls that they're usually made from when I've ordered the same sandwiches from other Safeway stores. Had to wait a few minutes more for another customer who was waiting for the rest of her order to be filled. Finally the woman helping me walked me all the way to a checkout line at the other end of the store. She said something about getting the orders mixed up. I was definitely behind schedule. Not totally sure I'd order again from the deli or recommend them for pre-orders.
Response from the owner
Thank you for sharing your experience. We'd like to gather some info so we can make it right, please feel free to chat with us on our site or reach out to us through our Contact US page, so we can further assist you. Thank you!
For anyone living in San Leandro (or anywhere 10-15 minutes away for that matter), this is the place to go. Whether you’re looking for your weekly grocery supply or just stocking up at a reasonable price, Safeway is a good option. Dropped by to get some fat free milk and protein bars; glad to say they had them both. Better deals if you’re a member though.
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