O'Toole, San Jose, CA
- +1 408-706-2322
- 2151 O'Toole Ave Ste 50, San Jose, CA 95131
4.7 stars based on 324 reviews
I have been a customer of bay valley pest control for nine years. They were great to deal with. About a year ago, they were acquired by Orkin. Since then it has not been a great experience. The days they were coming and the communication around that has been pretty flaky and their turnover on techs has been high. Yesterday i got a bill with an 18% increase without any explanation. I called to see if they would address this. Clearly they could care less and i cancelled my service after 9 years. I would not bother with these guys as their customer focus is is non-existent. Very disappointing.
They made two appointments and did not show up. After they finally showed up the third time, the agent placed the traps and mentioned inspector comes in to close the holes for the rats. The contract includes closing the gaps. After I signed the contract they placed the traps and checked them every week with no success after about two months. I asked about the reason he mentioned the gaps were still open so I asked about closing the gaps and he answered it was 1 inch bigger than what they usually do so they charge me 600 privately if I wanted them closed. So I kept on following up with Orkin to complete the job with no success. I finally gave up and called to cancel the contract and it was supposed to be satisfaction money back guarantee. They canceled the contract but mentioned the manager will call for the return. Obviously three more calls and they never returned the money.
They came to get rid of the initial wave of ants and it was fine for about a month but they only come every 2 months. At around a month's time there were more ants and I called them to tell them that there were more in a different location in the house and to help deal with them. But they told me that they don't do that and that if I wanted them to deploy an exterminator that I had to pay an additional 109 dollars for a one time service. Implying that they would charge for every subsecuent call to complete the initial job.
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