Lang, La Crosse, WI
- +1 608-782-0130
- 223 Lang Dr, La Crosse, WI 54603
4.3 stars based on 727 reviews
I took my grandmother to Menards to shop for some furniture. She looked online beforehand and picked out what she liked, just wanted to test it. We headed to the furniture section and looked around, when she found what she wanted I went and looked for an associate. It took a bit of walking around but I did find someone and she said she would send someone over. The boy that came over had no idea what he was doing and he eventually called someone else over. They kept giving us the run around about whether or not they were in stock. We mentioned that the website said they had multiples in stock and then suddenly they found some. We asked about delivery and they directed us to the corner of the store, which was fine. All of that was tolerable until it came time for the rugs. The sale included a 5x7 rug for every piece of furniture you bought, we got three. The rugs were piled on the floor, we flipped through them and found what we wanted. At first the associate was there to help but when I turned out he was gone. We waited for a while for him to come back and he never did. I looked around for an associate and eventually got tired of waiting and went through it myself. I was struggling to flip rugs over to get to the ones I want and there were two workers that passed by me and never offered to help. Everything from the moment we walked in until the moment we walked out was terrible, unprofessional and not at all what we expected. I understand staffing shortages but we had someone to help and he walked away while we were picking out rugs. I did find someone to help me with the last rug and he was angry, rude and making passive aggressive comments to me about it. I tried explaining that there was no one to help me, we couldn’t find anyone and we couldn’t just sit around until someone showed up. Even when checking out the girl was nice but when we had a question she said “I’m only 16, I don’t know anything.” It was a very bad experience and needless to say we won’t be back.
I don't feel that the store is very welcoming to customers. From the odd turn-style entrance to the exit at the other end of the store it feels a bit like being herded. Selection is good but prices tend to be a bit high.
Went and bought a dishwasher the part about buying the dishwasher was easy but I needed to rent a truck and that my friends is quite time consuming, all for 25 minutes of work. I felt sorry for the woman at the desk as she was alone and that paperwork took long as people were waiting behind me. The bad on my part was it was New Year's Day so maybe they had a skeleton crew.
More reviews (2)