Lowe's Home Improvement
Clark, Dothan, AL

Lowe's Home Improvement Reviews

4.2 stars based on 2015 reviews

Featured Comments:

• C

  Christopher Wilson (Writtenlogic)

  3.0

  I mean Lowe's is generally a place that's fairly on top of things, but on a Wednesday I needed to get a single piece of 8' plank board just. Lastly it took me about I'm 30 mins to get that piece of wood cut. Still gonna shop there, just have to cut it myself or somewhere else.

• S

  Supergirl Young

  4.0

  Plainwell organizers always. I don't know if it's because it's covid or because I'm used to shopping at Home Depot but I don't know what happened to customer service. I'm starting to wonder if there was any employees in there at all. Oh of course there was the cashier that was wearing the earbuds and acting like he couldn't hear anyone when you know we could that was swell.

• A

  Abby McNeil

  1.0

  Bought an almost $3000 Lawn Mower Friday , was told it would be delivered this Monday. Turns out it’s not coming this Monday but next Monday . Called and asked why that was , and was put through 5 different people before I talked to a manager Michael . Michael then told me ‘ it was the systems fault ‘ . I’m not sure how that’s my problem or the systems problem when I paid $2000 for a lawn mower that was supposed to be delivered today that I canceled doctors appointments for to be at home to wait for it . You have them sitting in front of your store . Good customer service would be loading one up and delivering it to me today like your employee Mitch promised . Instead Michael told me ‘ I have three people waiting For help in front of you I’ve been busy’ and basically ‘it is what it is’. He acted extremely annoyed by me. The store manager Phillip is conveniently on vacation this week . Ha . Not that they care but I’ll be taking my business of thousands of dollars every year to Home Depot from now on. Edit to add : manager Ed was extremely disrespectful tonight to my husband and I. Wound up getting a refund . He had a terrible attitude and no customer service skills

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