Lowe's Home Improvement
NY-23, Oneonta, NY
- +1 607-433-4000
- 5283 NY-23, Oneonta, NY 13820
Lowe's Home Improvement Reviews
4.1 stars based on 618 reviews
Not one person who "works" there gives a darn about customer service. We recently purchased a dishwasher for install and I've tried repeatedly to find out if it's come in to be able to schedule the installation and absolutely no one would answer the phone. I asked for a manager and still nothing.
Very frustrated and disappointed in Lowe's Oneonta. Called in regard to a time sensitive issue and no one available besides Customer Service who offerred 1 option (call at another time). A Monday when all managers are in store but not one picked up the phone which rang and rang and then returned me to customer service! All of this after Customer Service gave me the wrong information to begin with.
My son went to Lowes Oneonta to exchange a product. He said hands down the best customer service he had ever experienced with a gentleman by the name Doug. So big shout out to Doug—thank you so much.
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