Lowe's Home Improvement
Waterside, Prince George, VA
- +1 804-957-6201
- 2085 Waterside Rd, Prince George, VA 23875
- OPEN NOW
Lowe's Home Improvement Reviews
4.2 stars based on 1775 reviews
I showed up at Lowes on 4/8/22 to purchase a toolbox that was on sale an had the cashier setup a pickup later for it. Show up few hours later to pickup the toolbox to find out it was sold from under me. All they are willing to do is give me my money back of offer me a discount on a toolbox no where near the price of the one I originally purchased.
This rating is for the young lady Suzan (I think) who helped me out the other day. First time ever has one of their employees asked me if they could help me find something. I just knew I was gonna have a terrible experience in here that day but I was facing a severe deadline and NEEDED to go in to aquire a much needed supply. The visit was as expected with the exception of a young lady who seemed genuine when she asked if I needed some help. As a matter of fact, I did. She was very polite, very happy, and more than helpful. I fear that she'll either be fired soon for helping the customers or become jaded by the staff there. Either way, that was the first and only time someone has gone outa their way to help me in one of these store. Kudos for you, girl, u did an amazing job. Thanks again
Worst customer service experience I had I bought a put together fence is not what we expect so we came back to returned I couldnt find the receipt so I told them I was ok with store credit because anyway I needed to buy a fence for my back yard the lady call her manager who was very rood and basically applied the we had this item for a long time I told her the no the Item still has the original tags and everything no one but all the items she denied the return and told me to go somewhere else. This is definitely the last time the me or my family would be coming to this store.
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