Hopkins County Collision
Beulah, Madisonville, KY
- +1 270-821-0681
- 1550 Beulah Rd, Madisonville, KY 42431
Hopkins County Collision Reviews
4.7 stars based on 13 reviews
Was given 1 estimate when we needed a small dent repaired on right side fender.. When we dropped the vehicle off to have the dent repaired- was given a totally different(higher) estimate.. When we went to get vehicle- ended up paying a different(3rd) price.. For a small dent(hardly noticeable)- over $5xx.xx Suppose to receive veteran discount as advertised on the website-- not stated on the overall cost.. And my husband is a 10 yr veteran.. Very very disappointed with this situation. Will take future business elsewhere- should there be a next time
Response from the owner
We are sorry to hear you are unhappy with your service. We gave multiple estimates as your husband added more damage repair each time he came in. The original estimate was for two doors and two fenders, and then you called and asked to have part of it removed. We gave him another estimate when he dropped the vehicle to include only those repairs. The estimate did not include his 10% veteran discount. The final cost was less than any of the estimates because the discount was included at payment. The final cost to you was less than any of the estimates. We also did a few courtesy touch ups at no charge. We would be glad to go over the estimate line by line if you want to contact us. We explained to your husband at pickup why the entire invoice was cheaper. We would have been glad to speak with you this morning, but no one expressed any concerns.
If you are looking for Honest Customer Service and Quality Workmanship, I highly recommend HCC! They did a fantastic job on my truck - Thank You again HCC!
Go see Kyle, my 13 year old car looks better than new!
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