IL-64, Morris, IL
- +1 779-601-4510
- 3945 IL-64, Mt Morris, IL 61054
Dollar General Reviews
4.1 stars based on 210 reviews
Enjoyed working with the store team an brand point like always enjoy your remodel an hope to work with you all again till enjoy
WORST CUSTOMER SERVICE EVER!!!! Cashier rang up 1 of my items that rang up as only 1¢ and she told me that wasn't supposed to be on the shelf and she couldn't ring up the rest of my items because some of them "might" ring up a penny as well. The cashier literally wouldn't ring up anything else I had, and the assistant manager said they couldn't because of their new policy on items that ring up as a penny. They claimed they were only allowed to ring up 1 penny item and because I was unsure if anything else would be a penny they wouldn't scan anything because I was unable to get anything else at that price. So the assistant manager price checked all the items in my cart (all were "blue dot" items that had been on sale previously) and they were apparently all pennies so I was told that I couldn't purchase anything else from my cart. Out of everything I placed on the counter to purchase I was allowed 1 pack of socks!
The staff are super friendly and I can usually find what I need. I have two things I want to address. The first is that when they get a delivery the carts are placed all over the store in a line and you can't get to anything behind them as it's too heavy and there's not enough room to even move them. I know it's not really the stores or employees fault, but they need to have someone just for putting away what comes in on the deliveries. Second, I have a service dog. She's well trained and well behaved, she does her job well. This is the only place I have ever had an issue with bringing her in. They want paperwork for the dog. There is no paperwork, no special card- nothing is required by law as there is no registry that exists. All of the ones you see online mean nothing. I've tried to explain and show them the law, but they just say that's what the boss needs. I can go 5 miles to the other Dollar General and they don't even say a word about her. I want it to be fixed and the employees given a talk about service animals and the ADA what the law says.
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