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University, Provo, UT
- +1 801-377-3280
- 1273 N University Ave, Provo, UT 84604
2.5 stars based on 155 reviews
Horrible customer service at the pharmacy! I picked up a medication that was supposed to be refrigerated. I opened the package two blocks away from the pharmacy and noticed it was not cold AT ALL. Took me 15 min to get back to the pharmacy because I had to pick up the kids at school, which is 4 blocks away from the pharmacy. The pharmacist said it was refrigerated, but he wouldn’t even touch the box to check. He said he didn’t know what had happened after they gave me the medicine, but that for sure it was refrigerated. He said it tends to warm up fast. In 5-15 minutes a box that was in the fridge should retain at least a little bit of coldness, especially when it was inside a car with the AC on. I felt so dismissed and poorly treated. He wouldn’t even touch the box. That is not the way a person should be treated. At the end I just left because I felt like I was talking to a wall. I will never ever again come to this place.
Really patient employee helped me work out a return and repurchase so I could use the rebate coupon I wanted with the proper receipt type. So much better experience than I had at Walgreens just the other day where they refused to accept a coupon from their own store even though it wasn't expired yet, because their system wasn't working properly.
I had to switch to CVS recently from using the Walmart pharmacy. Walmart was always on top of my prescription refills. For this CVS location at least, their hours don't match at all what's online, which is insanely frustrating. They don't even say their hours when you call and there is no option to hear the hours. It's not worth it to try and call to speak with someone because the wait times are also long. They always say you'll receive a notification when your prescription is ready, but that's never happened for me so then I have to check in again just to see if my prescription is ready. Also, they don't give as many pills as the other pharmacy did. I miss being able to use a different pharmacy.
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