21st, Northampton, PA
- +1 610-261-2720
- 29 W 21st St, Northampton, PA 18067
- OPEN NOW
2.5 stars based on 52 reviews
Confirmation for every 1 star rating given to CVS Northampton. If you make an attempt to call the pharmacy to fill or request a prescription you will not have one person in pharmacy pick up the phone. The pics provided (pardon the dust, it’s a job site phone) show the wait times I experienced twice. No one will ever pick up but you’ll be offered Flu and COVID 19 shots every 31.5 seconds while you’re left on hold. So for my attempts to refill my script… I heard it 82 times before I finally relented and went back to work. I’ll have to go in person to get the refill. At which point I’ll likely be given a 20-30 minute wait time while most of the pharmacy department (aside from whom ever might be working the register) stand idle.
I had a script for meds for a workman's comp. injury. Workman's comp. told me to have the pharmacy call them for payment. I went to CVS on Thurs. evening. The guy told me they were too busy to call and I should come back the next day. I went Fri. afternoon and was told they don't do that and I need all the workman's comp. info. myself. I went to Rite Aid in Northampton and had my medicine within 15 min. I am NEVER going back to CVS.
This used to be a great pharmacy. Now when you call you get left on hold and when you go in and see 3 people working you get told sorry there's only 2 of us working and we have been stuck on register all day. Hmm...neither of you were on register when I walked up here and the phone has 3 calls waiting with no one looking remotely interested in picking it up. Poor customer care!
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