Brook, Middlesex, NJ
- +1 732-302-9029
- 1252 Bound Brook Rd, Middlesex, NJ 08846
2.7 stars based on 44 reviews
I recently moved to Middlesex and wanted to transfer ALL my prescriptions and my 83 year old mother’s to this CVS store. I was told by the Maplewood CVS to call the new CVS and they will handle it. I called this morning and spoke to someone in the pharmacy who wasn’t the nicest but that’s not the reason for my disappointment. She indicated she could not transfer all my prescriptions at once because they were not all due at this time. I understand that this is their policy however that is why I am writing as I know it’s not the employees fault but that of CVS policy. I was told I have to call when each is due and transfer them individually. I have approx 9 prescriptions at CVS and my 83-year-old mother also has many. I am younger and can handle this excessive process but my mother would not be able to handle it. CVS please make the process of transferring the entire profile to the new location better as it’s infuriating. I know there are times you fill a prescription at different locations but when someone moves it should be simplified. Thank you.
I don't use the pharmacy here so I can't comment on that. they were very helpful in the retail part of the store, going out of their way to help me find a particular type of shampoo.
I've been using this pharmacy for almost 2 decades. Very upsetting when you see the huge staff turn around and new staff decide to deactivate long term medication which was only filled once. Being told they would call my physician and not make the call after a week is unacceptable. Today put the icing on the cake when I was prescribed a simple antibiotic which was ordered by a dentist after having an emergency root canal in the early morning hours. Never receiving notification by late afternoon. I call only to sit for 30 min. finally hanging up since there was no pickup. Drove to the pharmacy to have to wait since they never filled. I understand that with everything that's happening in the world, turnaround time might be a bit lengthier. To wait a week for someone to contact my doctor to fix a mistake they made and find out it was never done is unacceptable. I've called my physician and will be picking up new scripts tomorrow. I think it's time to try another pharmacy. A shame after 20 years.
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